Refund policy

Last updated: September 15, 2026

At Resell Supply, customer satisfaction is important to us. We want to ensure that you have a smooth and satisfactory experience with your purchase. This Return and Refund Policy explains our policy regarding returns, exchanges, and refunds.

All sales are final. Resell Supply does not offer returns, exchanges, or refunds, except where otherwise required by applicable law.

By purchasing from Resell Supply, you acknowledge that you have read, understood, and agreed to this Return and Refund Policy.

1. All Sales Are Final

All purchases made through Resell Supply are considered final sales.

We do not accept returns or exchanges and do not provide refunds for:

Change of mind;
Ordering the wrong size;
Ordering the wrong color or variation;
No longer wanting the item;
Finding the item elsewhere;
Failure to review the product description or sizing information before ordering;
Or any other reason that is not covered by applicable consumer protection law.

Please carefully review all product information, sizing details, descriptions, photos, and other available information before placing your order.

Nothing in this policy limits any consumer rights that cannot legally be excluded.

2. No Refunds

Resell Supply does not provide refunds for completed purchases, except where a refund is required by applicable law.

Once an order has been placed and payment has been successfully processed, the purchase is considered final.

We are not required to provide a refund simply because a customer changes their mind or no longer wants the item, except where applicable law provides otherwise.

3. No Exchanges

We do not offer exchanges for different sizes, colors, styles, or other variations.

Customers are responsible for selecting the correct size, color, and product before completing their purchase.

If you are unsure about sizing or product details, please review the information provided on the product page before placing your order.

4. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If your item is:

Defective;
Damaged during delivery; or
Different from the item you ordered,

please contact us as soon as possible at:

Email: resellvlt@gmail.com

Please include your order information and explain the issue.

To help us investigate the issue, we may request photographs, order information, or other relevant evidence.

If the issue is verified, we will determine an appropriate resolution in accordance with applicable law.

Where required by applicable law, this may include a repair, replacement, refund, or other legally required remedy.

5. How to Report an Issue

If you believe that you received a defective, damaged, or incorrect item, contact us at:

Email: resellvlt@gmail.com

Please provide:

Your order number;
A description of the issue;
Photographs of the item, if applicable; and
Any other information we reasonably request.

Please do not send an item back to us unless we specifically instruct you to do so.

6. Unauthorized Returns

Because all sales are final, we do not accept packages returned without prior authorization.

If you send an item back without contacting us first, we may be unable to process the package or provide a refund.

This does not affect any mandatory rights you may have under applicable consumer protection laws.

7. Non-Returnable Items

Because we operate an all-sales-final policy, products purchased from Resell Supply are generally not eligible for return or exchange.

This includes, but is not limited to:

Clothing;
Accessories;
Sale items;
Discounted items;
Special-order products;
Custom-made or personalized products;
Gift cards;
Personal care products;
And other products sold through our store.

Where applicable law provides a mandatory right of return or cancellation, that legal right will continue to apply.

8. Sale Items and Gift Cards

Sale items are final sale and are not eligible for refunds or exchanges, except where required by applicable law.

Gift cards are also non-refundable, except where applicable law requires otherwise.

9. European Union 14-Day Cooling-Off Period

If merchandise is being shipped into the European Union, you may have a statutory right to cancel or return your order within 14 days, for any reason and without providing a justification, subject to applicable law and any applicable statutory exceptions.

Where the 14-day cooling-off right applies, you may exercise that right in accordance with applicable legal requirements.

Nothing in this Return and Refund Policy is intended to remove, restrict, or waive any mandatory consumer rights available to consumers under European Union or applicable national law.

Where legally permitted, customers exercising a statutory right of withdrawal may be responsible for applicable return shipping costs.

10. Condition of Items Where a Legally Required Return Applies

Where a return is required under applicable consumer protection law, customers should take reasonable care of the item before returning it.

Where permitted by law, returned merchandise should be in the same condition in which it was received.

This may include keeping:

Original tags attached;
Original packaging;
Accessories included with the product; and
Other items supplied with the original purchase.

Nothing in this section limits rights that cannot legally be restricted.

11. Refunds Required by Law

Although Resell Supply does not voluntarily offer refunds, refunds will be provided where they are required by applicable law.

If a refund is legally required and approved, it will generally be issued to the original payment method, unless applicable law requires another method.

Processing times may vary depending on the payment provider, bank, or financial institution.

12. Returns That Do Not Meet Legal Requirements

Where a return is voluntarily offered or legally required, we reserve the right to assess whether the applicable requirements have been met.

Where permitted by law, a return may be rejected or a refund may be reduced where an item has been damaged, used, or handled beyond what is reasonably necessary to inspect the item.

This section does not limit any rights that cannot legally be excluded.

13. Order Cancellation

Because orders are processed as quickly as possible, we cannot guarantee that an order can be cancelled after it has been placed.

If you wish to request a cancellation, contact us as soon as possible at:

Email: resellvlt@gmail.com

A cancellation request does not guarantee that the order can be cancelled.

If the order has already been processed or shipped, our all-sales-final policy will apply, subject to any mandatory rights under applicable law.

14. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Resell Supply is not responsible for orders that cannot be delivered because the customer provided an incorrect or incomplete shipping address.

If a package is returned to us because of an incorrect address, additional shipping costs may apply if we agree to resend the order.

Nothing in this section limits any rights provided by applicable law.

15. Lost or Stolen Packages

Once an order has been delivered to the shipping address provided by the customer, Resell Supply is not responsible for packages that are subsequently lost or stolen, except where applicable law provides otherwise.

Customers should ensure that packages are delivered to a secure location.

If tracking information indicates that a package was delivered but you cannot locate it, please contact the applicable shipping carrier and contact us so we can assist where possible.

16. Consumer Rights

Nothing in this Return and Refund Policy excludes, restricts, or limits any rights you may have under mandatory consumer protection laws.

If applicable law provides you with rights that cannot legally be waived or restricted, those rights will continue to apply.

In the event of a conflict between this Return and Refund Policy and mandatory applicable law, the applicable law will prevail to the extent of the conflict.

17. No Guarantee of Refund

Except where required by applicable law, contacting Resell Supply about an order does not guarantee that a refund, return, replacement, or exchange will be provided.

All requests will be evaluated according to this policy and applicable law.

18. Changes to This Return and Refund Policy

We may update or modify this Return and Refund Policy from time to time for legal, operational, or business reasons.

Any changes will be posted on this page with an updated “Last updated” date.

Your continued use of our services or purchase of products after changes are posted constitutes acceptance of the updated policy to the extent permitted by applicable law.

19. Contact

If you have any questions about this Return and Refund Policy, please contact:

Resell Supply
Email: resellvlt@gmail.com

Please include your order number and a clear description of your question or concern.

20. Digital Products — Waiver of Right of Withdrawal By purchasing a digital product (including PDF downloads and digital links) from Resell Supply, and by accessing or downloading the digital content, you expressly consent to the immediate performance of the contract and acknowledge that you lose your right of withdrawal under EU law once the download or link has been accessed. This is in accordance with Article 16(m) of the EU Consumer Rights Directive.